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Nene Park Trust staff are committed to
ensuring that you enjoy using the facilities that we provide
and that your suggestions for additional services are
carefully considered and acted upon wherever possible.
Staff
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Staff will be helpful and polite at all
times, offering to find an answer for you if they
themselves do not know it.
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Our Ranger and estate staff will wear an
easily identifiable uniform carrying the Nene Park Trust
Logo and use marked Nene Park Trust vehicles.
Services
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Park facilities are checked and cleaned
regularly during opening hours. Please report any
problems to the
Visitor Centre or any member of the Park staff and
we will do our best to resolve them quickly.
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We will acknowledge your queries,
comments or complaints within 5 working days of
receiving them and tell you how long it will take to
give you a full reply if we cannot do so in that time.
We will do our best to respond within 20 working days
whenever possible.
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Booking requests for events, barbeques
and school visits will be answered within five working
days.
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We will provide up to date information
about the site and its facilities on our websites and in
leaflets. Large print versions of the latter can be
provided.
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When we are unable to offer a service or
have to close a facility, we will give reasons and a
timescale for when services can be resumed.
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Nene Park is maintained to ensure that it
meets Health & Safety standards, providing a welcoming,
accessible and safe environment.
Please report any problems to the
Visitor Centre or any member of staff and we will do our
best to resolve them quickly.
Comments, Suggestions and compliments
If you would like to comment on any aspect of your visit -
or leave a compliment - please complete a form and leave it
in the letter box provided at the Visitor Centre (Link to
resources forms)
Complaints
If you are unhappy with any aspect of your visit, please ask
at the
Visitor Centre to speak to a member of staff so that
whenever possible we have the opportunity to put matters
right. If your complaint is about concessions operating in
the Park, we will ask the appropriate person from the
concession concerned to speak to you.
You can also contact The Park Manager via
telephone, email or post, details are on our
contact page.
Privacy Policy
Please also see our website privacy
policy.
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